Shipping policy

We aim to make your shopping experience smooth, reliable, and completely hassle-free. Below are the details of how shipping works at Cartso.in.

 

 

Is Shipping Free?

Yes! We offer free shipping across India on all orders.

 

 

When Will I Receive My Order?

We process and ship orders as quickly as possible.

  • Orders are typically delivered within 5–12 working days.

  • Delivery times may vary based on your location, product availability, and courier load.

We ship directly from our partnered warehouses based on fastest availability to ensure timely delivery.

 

 

Can I Track My Order?

Yes! Tracking is available for all orders.

  • You will receive your AWB tracking number within 1–2 business days from the time you place an order.

  • You can track your shipment using the tracking link or AWB number on our Order Tracking page.

If you face any issues with tracking, feel free to email us at:

📧 support@cartso.in

 

 

Why Did My Items Arrive in Separate Packages?

If your order contains multiple items, they may arrive in separate packages because:

  • Items may be shipped from different warehouses

  • Some items may be on back-order and shipped separately

  • We prioritize sending available items first to avoid delays

This helps us deliver your products as quickly as possible.

 

 

What If My Order Gets Stuck, Delayed, or Lost?

All shipments are covered under insured shipping.

If your order gets delayed, stuck, returned, or lost during transit:

  • We will assist you immediately

  • We will arrange a replacement shipment whenever possible

Please note that courier delays are beyond our direct control, but we always ensure you receive your order.

For details on replacements or refunds related to shipping issues, please refer to our Return & Refund Policy.