Refund policy

At Cartso, we aim to ensure your satisfaction with every purchase. If you receive a damaged or defective product, we’re here to help.

 

 

Returns & Exchanges

To request a return or exchange, please contact us first for return authorization.

📧 support@cartso.in

Eligibility for Returns

We accept returns/exchanges within 5 days of delivery only if:

  • The product is damaged, defective, or not working properly

  • You provide a clear unboxing video showing the issue

  • The item is unused and returned in its original packaging

Returns are accepted only for items purchased directly from Cartso.in.

 

 

How to Request a Return

  1. Email us your order number at support@cartso.in

  2. Attach an unboxing video clearly showing the defect/damage

  3. After verification, we will issue a return authorization

  4. Ship the product back in original packaging

Once received and inspected, we will proceed with a replacement or refund as applicable.

Exchanges

If you want an exchange, simply:

  1. Request a return authorization

  2. Place a new order for the replacement item

  3. We will process the return of the original item after verification

 

 

Refunds

After we receive and verify the returned product, refunds typically take:

⏳ 3–5 business days to reflect in your bank/card/UPI statement.

If you do not see the refund after 5 business days, please contact us at:

📧 support@cartso.in

 

 

Invalid Reasons for Returns

We do not accept returns for the following reasons:

❌ “I changed my mind” / “I no longer want the item.”

❌ Ordering by mistake

❌ Price dissatisfaction after ordering

Once an order is placed, you enter a legally binding purchase agreement. Please check product details before ordering.

 

 

Cancellations

To request cancellation, contact us immediately at:

📧 support@cartso.in

Important Notes

  • Cancellations must be requested within 12 hours of placing the order.

  • If the order has already been shipped, we cannot cancel it.

 

 

Need Help?

If you have any questions or concerns, feel free to reach out to us at:

📧 support@cartso.in

We’re always here to assist you.