FAQ
Here are some of the questions we commonly receive. If you need help with anything else, feel free to email us at support@cartso.in — we’re always happy to assist.
Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available for most locations in India.
Q: When will my order arrive?
A: Delivery usually takes 5–12 working days, depending on the product and your location.
Q: Is shipping free?
A: Yes! We provide free shipping across India on all orders.
Q: Can I return or get a refund if there’s an issue with my product?
A: Yes, we offer a simple 5-day return/replacement policy. You can check our Return & Refund Policy page for full details.
Q: When will I receive my tracking number?
A: Tracking details are sent within 1–2 business days after your order is processed.
Q: Will I receive an order confirmation?
A: Yes, you will receive a confirmation email immediately after your order is placed.
If you don’t receive it within 12 hours, please contact us.
Q: Who should I contact if I have an issue with my order?
A: You can email our support team at support@cartso.in, and we’ll help you as soon as possible.
Q: What payment methods do you accept?
A: We support all major credit/debit cards, UPI, net banking, wallet payments, and COD for eligible locations.
Q: Is the checkout process secure?
A: Absolutely. All transactions on Cartso.in are encrypted and processed through secure payment gateways.
Q: How do I cancel my order?
A: To cancel your order, please email support@cartso.in with your order number.
Cancellations should be requested within 12 hours of placing the order.